When you can't get to the phone, the next shop down the road can.
I help small HVAC, plumbing, vet, and auto shops around Bowie, Jacksboro, Nocona, Decatur, and Wichita Falls answer or text back the calls they miss, ask every customer for a review, and keep their Google listing accurate. I'm local, and I'll set it up with you at your shop.
Month to month · You keep your number · Your data is yours
Illustration · example messages
Three steps, done with you at your shop
No software to learn. You keep your phone number, and your phones ring the same as always.
I look at your shop for free.
I check how you show up on Google, how your calls get handled, and how you're doing on reviews. You get a 1-to-10 score with the reasons behind it, and a 3-minute video walking you through what I found.
I set it up with you, in person.
You keep your phone number. Your phones ring the same as always. If nobody picks up after a few rings, the call forwards to a line I set up for your shop. I test it on your carrier with a real call before we turn it on.
You get a plain report every month.
It shows how many calls nobody picked up, what happened with the text-backs, and how your reviews are coming along. Then I call you once a month to go over it.
Two plans. Month to month.
I won't promise a number of calls, jobs, or reviews. Your monthly report shows what happened, and you decide if it's worth it.
Starter
- A count of the calls you missed.Every month you get a report showing how many calls nobody picked up, split into business hours, after hours, and weekends. I take out spam, robocalls, and repeat callers. If somebody hangs up before the call forwards, it isn't counted, so the number runs a little low, not high.
- Missed a call? They get a text back.When you can't answer, the caller gets a quick text from your shop, something like "Sorry we missed you, what do you need?"
- Your Google listing, kept accurate.I make sure your hours, phone number, and services are right, so folks searching for you find what they need.
- A review request after every job.A short, friendly text goes out 1 to 3 hours after a job is closed, or at 10 AM the next day for late jobs, asking for an honest Google review. Every customer gets asked, not just the happy ones. If somebody texts back with a complaint, you hear about it right away.
- Review replies written for you.When a review comes in, a reply gets drafted for you. You approve every reply before it posts.
Full
Everything in Starter, plus:
- Your phone gets answered when you can't.An AI receptionist answers only the calls nobody at the shop picks up, including after hours. It tells callers up front that it's an automated assistant, takes down their details, and either books the job on your calendar or takes a message. Then it texts you a summary.
- Online booking.Customers can pick a time from a link instead of leaving a voicemail.
Something I'm testing: a talk-your-review page for customers who'd rather talk than type. It isn't part of either plan yet. I'm trying it with a few shops first.
A plain report, then a phone call
It shows how many calls nobody picked up, what happened with the text-backs, and how your reviews are coming along. Then I call you once a month to go over it.
The card shows the layout only. Every number on it is a made-up example, not a result from a real shop.
Spam, robocalls, and repeat callers removed. Review replies: 6 drafted, 6 approved by you (example).
Add what fits your shop
Add-on pricing depends on your shop. Ask me and I'll give you a straight number.
Invoicing from your phone
Your techs build the invoice on-site from a saved price list, and the customer pays by text. The money goes straight to your account. I never touch your customers' payments or card numbers. I can also scan your old paper invoices into something you can search.
You pay your invoicing app directly.
Equipment records and maintenance reminders (built for HVAC)
Keep a record of every unit you've worked on: what it is, where it sits, what filter it takes, and when it was last serviced. Your tech gets a short summary before heading out. Customers who've said yes to reminders get a text when it's time, like a spring or fall tune-up, or a coil cleaning about six months out. You set how often each reminder goes out.
From around here, and you can call me
I'm T.J. I'm from this area, and the shops around here are my community. I'm not an outfit from Dallas you'll never see. I'll come by your shop, and you'll have my cell number.
I've worked in IT for more than 20 years, and I hold a Master of Science in Computer Information Systems from Tarleton State University. Most of those years came down to helping people get what they needed, and customer service is what I do best.
I started this because small shops around here do good work and still lose jobs to a phone that rang while everybody was busy. I set everything up myself, I check on it, and once a month I call you to go over your report. If something breaks, you call me.
Straight answers
Is it a robot answering my customers?
On Starter, no. Nobody answers; callers you miss get a text back from your shop. On Full, an AI receptionist answers only the calls nobody at the shop picks up, and it tells callers up front that it's an automated assistant. When you pick up, you're the one talking to your customer, same as always.
Do I have to change my phone number?
No. You keep your number. Calls nobody picks up forward after a few rings, and I test it on your carrier before we go live.
What does the free 2-week missed-call count involve?
I set up forwarding for calls nobody picks up. It takes about 30 minutes, and nothing changes for your callers. After 2 weeks you see your own number.
Are there any other fees?
No. You pay your monthly plan and the setup fee, and that's it. If you add invoicing, you pay your invoicing app directly.
When does the review request go out?
1 to 3 hours after a job is closed, or at 10 AM the next day for late jobs.
Will you write fake reviews or only ask my happy customers?
No to both. Every customer gets the same honest request, and the words of every review are theirs. There are no discounts or gifts for reviews. It's set up to follow Google's review rules and the FTC's.
Does a reply post to my reviews without me seeing it?
No. Every reply gets drafted for you, and nothing posts until you approve it.
Am I locked into a contract?
No. It's month to month with 30 days' notice. Setup is $750, waived if you stay 6 months; leave earlier and you owe $125 for each month left. Your data stays yours either way.
Can I take my data with me?
Yes. Your call logs and customer info belong to you, and you can export a CSV copy anytime.
How do I know if it's working?
You get a plain report every month showing your missed calls, text-backs, and reviews. I won't promise you a number. The report shows what actually happened, and we go over it on our monthly call.
Get your free shop audit.
A 1-to-10 score on how your shop handles calls, Google, and reviews, with the reasons behind it, plus a 3-minute video. No cost, no obligation.
Not sure you're missing calls? Let me count them for 2 weeks, free.
You keep your number, I count the calls nobody picks up, and you see your own number.
I'm T.J., I'm local, and it's month to month. Call or text me at [PHONE NUMBER TO COME].